Sole Academy is a specialty shoe retailer that offers limited edition shoe packs from the top shoe makers around the world. I wanted a specific shoe model that was only released exclusively at Sole Academy. On the release date of that specific shoe, Sole Academy has SOP that for every release dates of limited edition shoe packs, SA implements a first come, first serve policy which gets everyone a chance to cop a pair of the limited edition shoes. Everyone is required to wait for their turn on the store lounge, the limited edition shoes were on the storage from at the loft of the store. One thing I didn’t like was the process in paying the shoes, the way they process the cash out was very tedious. There’s only 1 cashier at the moment and the SA paper bags were already out of stock, instead of getting a paper bag they just provided a plastic bag, | I was 24th and I just waited for 30 mins before my turn, the turnover was fast and I was worried that I wont be able to get a pair for my size. I was just checking for the shoe display at the lounge, watching TV and enjoying their free wi-fi. It was comfortable in the lounge. In the storage room, I gave out the number and checked for the shoe I wanted. The Crew is proactive in asking my size, he even assisted me in fitting the shoes. Usually in other stores they will just give the shoe and your on your own, if you didn’t want it just keave it, but in SA, they were the ones who would carefully fit the shoes in your feet and they’ll give you time to think about the shoe, |
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April 2016
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